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ISO 20000 Certification - Service Management System for SIGMA Academic and SIGMA Research

 

ISO 20000 certification is an international IT standard that proves the best practices in IT management, allowing an organization to focus on the clients' needs. The main reason of this Service Management System (SMS) standard is to provide a top quality service, ensuring the efficiency and quality of service. It contributes to the fulfillment of the IT services with the business standards and it also implies and external recognition by an independent third party.

 

The management of SIGMA, considers excellence in the management of ICT services a fundamental aspect to guarantee the achievement of the strategic objectives. For this reason, it undertakes to ensure the adequate management of the services provided by the organization to its institutions, in order to offer them the best guarantees of quality of service, providing the necessary human, technical, information and financial resources. The SIGMA Service Management policy aims to:

  • Improve the quality of Services
  • Promote continuous improvement and innovation in services and the management model.
  • Ensure that all applicable legal requirements are met.
  • Ensure that the services offered are aligned with the needs of the institutions.
  • Comply with the agreed service levels.
  • Comply with the objectives of the indicators of each process.
  • Achieve a high score in the satisfaction of the institutions.
  • Improve the efficiency and effectiveness of processes, controlling costs.

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